FAQs

No, we ship in the USA only, including Puerto Rico, the US Virgin Islands, and APO.

You can find simple instructions about your product on its product page on this website. For complete instructions, please refer to this page. You can also watch this helpful videos for more directions.

Our patented Tranquileyes® xl system is the ultimate compresses for soothing dry, irritated eyes. It provide 15+ minutes of support for eye discomfort by creating effective and natural moist heat.

Leading eye care professionals agree that moist heat therapy is a safe, effective, and comfortable way to help support those with dry or irritated eyes. Regular use of the Tranquileyes® XL stimulates the production of natural tears by unclogging oil glands. This helps improve tear quality, offering long-term benefits and promoting overall eye health for individuals with dry, irritated eyes.

The results will vary depending on your level of dryness. Ask your doctor what your level is. Much like you brush your teeth daily, applying optimum moist-heat regularly is required for results. Many doctors recommend that people with mild eye dryness, apply 5 minutes of moist-heat. People with moderate to severe eye dryness need to apply moist-heat 10-20 minutes daily to achieve immediate and long-term comfort.

Tranquileyes® XL may also provide comfort for headaches. The mask should be paired with an eye hygiene routine that cleanses the eyelids and lashes of dirt and debris that allows demodex mites to thrive. The cooling option can be beneficial for allergies and puffiness.

Yes. All of our products, including Tranquileyes® XL, can be used with other products, including prescription drops or therapies. If you have specific questions, please ask your eye doctor.

No. The Tranquileyes® XL is resting over the orbital bones. It is a little too large for most people to sleep with comfortably. There is no harm in sleeping with it though if comfortable.

We recommend dedicated masks for sleep, like the Eyeseals 4.0.

The instant gel packs contain sodium acetate which is a non-toxic, food-grade salt water. The beads (green gel packs) contain water, glycerin and sodium polyacrylate, all non-toxic ingredients.

The Thermoeyes™ instant gel packs contain sodium acetate. When the metal disc inside the gel pack is clicked back and forth, it creates a sound or frequency, which changes the molecular structure of the sodium acetate from liquid to crystal. This process generates heat. To reuse the gel pack, it needs to be boiled in water for a few minutes (see directions) until the crystals are dissolved.

The instant gel packs need to be in their liquid state to generate heat. First, check to see if the metal disc inside the packet is moving around. If it is not, or if you notice any crystals inside the gel pack, you must reset the Thermoeyes™ gel packs by boiling them. If the gel packs are in their liquid state and you are unable to activate them, roll the stainless disc to one of the narrow corners of the gel pack. You can hold the gel pack to the light to help you see the disc better. Use two hands and click the metal disc back then forth several times. Continue clicking the disc until the liquid inside the gel pack starts to crystallize. It might take up to 20-30 click the first time you activate them.

Yes. The gel packs are reusable over 100 times. They are only hot use.Once activated, they must be boiled to return to liquid.

The Beads (green) are reusable as well and very effective for cold.

 When activated, inserted into the moistened cotton pouches, and placed in the Tranquilyes XL goggles as    directed, Tranquileyes XL instant gel packs will remain at the optimum temperature for 20-25 minutes.

You can check the performance of these here.

Any part which is soaked in water prior to use needs to be cleaned with a mild anti-bacterial soap and rinsed with warm water after every use. This includes the black foam inserts (used for sleeping), and fabric pockets used with the instant gel packs. For more information about how to care for your Tranquileyes®, please refer to the instructions included with the product. If you've lost them, you can find them here

We offer four different hydrating nighttime shelters for different face structures: Eyeseals™, Eyeseals™ 4.0, Tranquileyes® and silicone shields Onyix™/Quartz™.

• Our Eyeseals™ and Eyeseals™ 4.0 are made of medical grade thermal plastic and rest on top of the orbital bones.
• Our Tranquileyes® rest on the orbital bones and have viscoelastic foam and foam inserts that can be soaked in water for increased humidity.
• The smallest ones, Onyix™/Quartz™ are made of silicone and rest inside the orbital bones.

They are all great options for comfort from eye dryness and focusing on eye health. You can compare how they differ in size on the image below and check specific measures in their product page.

The Eyeseals 4.0 is the most frequently utilized size and fits most adults.

Wash with the Gentle Eye Eco Tea Tree Foam Cleanser or another gentle cleanser, and rinse well with warm water after each use. Dry with the enclosed microfiber sack. You can also wash the headband as needed with cold water and mild soap.