FAQs
Categories
General
Is Avenova made in the USA?
Yes, Avenova is proudly made in the USA.
Are there any side effects associated with Avenova?
No, there are no known side effects associated with Avenova. However, do not use if you have sensitivities to chlorine.
Can Avenova be used with other products?
Yes, Avenova can be used with all other prescription and OTC products.
How long will it take to process and ship my order?
Most orders are processed and shipped within one business day of being placed.
Do you accept international orders?
Currently, we do not accept orders from outside the USA, except for those from Canada and Puerto Rico. All orders must be paid in US dollars.
Can Avenova be used with other products?
Yes, Avenova can be used with all other prescription and OTC products.
Can I have a sample of Avenova?
Doctors may request samples by clicking here.
Can I spray Avenova in my eye?
While not intended for use in the eye, Avenova does not sting or burn and is nontoxic.
Can I wear makeup while using Avenova?
Yes, Avenova may be used before applying and after the removal of makeup, however for maximum efficacy it should be applied to bare skin.
Do I need to wash off Avenova after use?
No, there is no need to wash off Avenova after use.
How quickly could I experience benefits from using Avenova?
Patients using Avenova have reported results in as little as two weeks.
What differentiates Avenova from other HOCl products?
Avenova is made through NovaBay’s proprietary, patented manufacturing process to produce pure HOCl without bleach impurities. Other HOCl products contain bleach impurities, which can cause significant ocular sensitivity.
Why is Avenova in a glass bottle and not a plastic bottle?
Avenova contains pure HOCl, which must be stored in a glass bottle to preserve the safety and efficacy of the pure HOCl. Don't be fooled by other HOCl products in plastic bottles. Pure HOCl is not compatible with plastic containers.
Prescription / Rx / Doctor
Do you sell wholesale?
Yes, we do! Please contact our sales team for more information at sales@avenova.com or 1-844-776-4968. You can also learn more on our website - https://avenova.com/pages/eyecare-professionals
Why is the OTC packaging different?
We currently have two versions of packaging - one for Avenova direct-to-consumer and one for Avenova Rx. Both antimicrobial sprays contain the same ingredients; they just feature different packaging.
Avenova Antimicrobial Cleaning Spray
Why should I use this?
Avenova is clinically proven to help relieve chronic eye conditions like dry eye, Blepharitis, Meibomian Gland Dysfunction (MGD), contact lens irritation and inflammation. We always recommend consulting your eyecare professional to find a treatment that is right for you. LEARN MORE
How do I use this?
Avenova is easy to use. Start with a clean face and hands. Simply spray Avenova 2-3x on each CLOSED eye. Using a clean NovaWipe or cotton round, gently wipe away excess spray from your lids and lashes. For best results, we recommend using Avenova twice daily: once in the morning and again at night. LEARN MORE
How does Avenova work?
Avenova works by killing the overpopulation of bacteria or excess microorganisms that live on the skin around the eye. Bad bacteria can clog the glands near your lashline, causing inflammation and irritation of the eyes. Daily use of Avenova promotes clean, healthy eyes. LEARN MORE
What are the ingredients?
Avenova is comprised of two simple ingredients: hypochlorous acid and saline to stabilize. Avenova is the purest, most effective hypochlorous acid cleanser for eyelids & lashes.
Can I use Avenova with makeup?
Yes, Avenova should be used BEFORE applying makeup and AFTER the removal of makeup. For maximum efficacy, Avenova should be applied to clean, bare skin.
How quickly could I experience benefits from using Avenova?
People using Avenova have reported results in as little as two weeks.
What does this treat? What are the benefits?
We always recommend checking with your eyecare professional for solutions that may best suit you. Our revolutionary Lid & Lash Cleanser is clinically proven to help relieve chronic eye conditions like Dry Eye, Styes, Blepharitis, Meibomian Gland Dysfunction, Contact Lens Irritation, Inflammation and more.
Temperature Stability
Avenova has undergone long-term heat stability testing so there are no worries if your spray has been exposed to heat. We do caution that prolonged exposure to freezing temperatures will cause the bottle to break and render the product unusable.
Is Avenova safe?
There are NO age restrictions, known side effects, contraindications or overuse hazards for Avenova.
What is hypochlorous acid?
Hypochlorous acid is naturally produced by our bodies to fight off toxins and inflammation caused by bacteria. Avenova is the ONLY lab-tested, truly pure hypochlorous acid that is patented and FDA-cleared for daily use.
Can I use this with false eyelashes?
Yes! Avenova can be used directly on false eyelashes. Avenova is detergent and oil-free, so your lashes won’t become unglued.
Can I use this with eyelash extensions?
Yes, Avenova is 100% safe to use on eyelash extensions. Avenova is detergent and oil-free, so the lash adhesive will not break down. Avenova is gentle on your eyelids and excellent for daily hygiene/maintenance care of eyelash extensions. Spray Avenova across your lash extensions and use a spoolie to gently brush the lashes to remove debris.
Eyelash Extension Glue Concerns
Avenova is detergent and oil-free, so the lash adhesive will not break down. Avenova is gentle on your eyelids and works great for hygiene/maintenance care with eyelash extensions.
Extensions + Allergy
Avenova Lid & Lash Cleanser addresses irritation caused by bacteria on your lashes. If you think you are experiencing an allergic reaction, please speak to your eye care professional if perhaps the allergic reaction is to eyelash adhesive.
Can I use this with eyelash growth serums?
Yes, Avenova is safe to use with eyelash growth serums.
Can I use this with contacts?
Yes, Avenova can actually alleviate symptoms of contact lens intolerance. Simply spray directly on CLOSED eyelids or spray onto a NovaWipe and gently wipe eyelids BEFORE inserting your contacts or AFTER removing them. Do not spray directly into your eyes or use to clean contacts.
How is this different from X product?
Avenova is the #1 doctor-recommended antimicrobial lid & lash cleanser that addresses root causes of eye irritations in a way that most lid scrubs don’t. Avenova contains the purest concentration of hypochlorous acid available, meaning it will kill all the bacteria on your lids and lashes without any irritation.
Why not use water, baby shampoo, etc?
Avenova Lid & Lash Cleanser is gentle, non-toxic and preservative-free. Unlike baby shampoos or Tea Tree oil cleansers, Avenova is oil-free, doesn’t irritate and cleans eyes without stripping them of their natural oils.
How does this work on oily/dry/etc skin?
Avenova is safe and works for all skin types.
Expiration/This spray only lasts 28 days / 30 days
Upon opening the bottle, you should use a bottle of Avenova within 30 days to utilize the maximum efficacy. Avenova is intended for everyday use, so one bottle should last you one month. If you continue to use Avenova after one month, you may continue to experience some residual benefits, but the product never becomes harmful or toxic. Be sure to check your product expiration date, located on the back of the bottle.
How often should I use this?
Avenova is safe to use daily. We recommend twice a day for best results. Apply 2-3 sprays on each CLOSED eyelid or spray onto a NovaWipe (or cotton round) and gently wipe your eyelids. Use Avenova as the first step in your skincare routine.
Cruelty-Free?
In order to be cleared by the FDA, Avenova did undergo a variety of tests. Luckily, Avenova’s main ingredient, hypochlorous acid, is naturally produced, gentle and non-toxic. That means no harm was done to any animals.
Does this contain bleach?
Avenova is 100% bleach-free and does not contain any impurities, unlike other brands
Does Avenova contain chlorine? Why does it say to speak to a doctor if you are sensitive to chlorine?
Our FDA-cleared and patented manufacturing process renders pure hypochlorous acid, which shares a chemical compound similar to that of chlorine. While Avenova does not contain chlorine or any impurities, it does have a similar chemical makeup which is why we recommend checking with your health professional.
i-Chek Magnifier
What is this device used for?
The i-Chek magnifier device is designed to be used to track your healing progress. Designed with 10x magnification and LED illuminating bulbs, the i-Chek to provide a unique, close-up view of your overall eye health with precise resolution.
Eye Compress
How long should I wear this?
We recommend wearing the warm compress over closed eyes for 15-20 minutes.
How long do I microwave it for?
Just microwave for 15-20 seconds. Place the warm compress over closed eyes for 15-20 minutes and enjoy!
Novawipes
Can I use a cotton ball or cotton round instead?
We recommend using a cotton round or NovaWipes to wipe away excess spray. Unlike regular cotton rounds, NovaWipes will not fray or leave cotton fibers in or on your eyes.
How do I use these wipes?
Simply wrap the dry wipe around your finger and wipe away any excess antimicrobial solution from your eyelashes and lids.